I just returned from a period in London, where I stayed close to Kensal Green stop. It’s a small station, with less transits than the bigger central stations.
Here works Andrew, a wonderful black man in his sixties.
Every morning he oversees transits and tickets, shows tourists possible ways and problems
[Positive can-do attitude]
and recommends the best route, giving everyone, commuters and not, a sincere “Mornin’, have a nice day!”.
Each station has a white-board for service information; Kensal Green’s one was often unused, there being little communication urgent to give.
[Extra-mile & Love]
Andrew every morning goes beyond, giving magic and love to commuters: with the help of a ruler, he writes his calligraphed aphorisms to start the London day in a positive mood.